MerchBots Terms of Service

Last Updated: October 5, 2023

1. Introduction

1.1 About MerchBots

MerchBots, owned and operated by PTI Media LLC, is a B2B SaaS platform that offers custom-trained chatbots for brand merchandise, the promotional products industry and related brand marketing and promotions. These bots serve as digital brand ambassadors, seamlessly blending physical and digital interactions for users.

1.2 Acceptance of Terms

By accessing and using the MerchBots platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you should not use the platform.

1.3 Updates and Modifications

MerchBots reserves the right to change these Terms at its sole discretion. Users will be notified of significant changes. Continued use of the platform signifies acceptance.

2. Definitions

2.1 Platform

The tools, services, features, software, and websites associated with MerchBots.

2.2 Chatbots

Digital interactive entities managed via MerchBots.

2.3 User

Any individual, business, or entity that accesses MerchBots.

2.4 Content

Data, graphics, text, or any form of information on MerchBots.

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3. Account Registration

3.1 Eligibility

Users must be 18 years or older and capable of forming legally binding contracts.

3.2 Account Security

You’re responsible for all activities under your account. Notify us immediately of any unauthorized use.

3.3 Account Termination

MerchBots can suspend or terminate accounts that breach these terms.

4. Use of the Service

4.1 Acceptable Use

Users should utilize MerchBots in a manner consistent with its intended use and not violate any laws.

4.2 Prohibited Activities

Includes spamming, spreading malware, or any activities harmful to users or MerchBots.

4.3 Brand Guidelines

Chatbots must respect and not misrepresent the brands they’re associated with.

4.4 NFC and QR Code Activation

These features must be used responsibly, without tampering.

5. Intellectual Property

5.1 MerchBots Content

All content generated by MerchBots remains its property.

5.2 User Content

Users retain rights but grant MerchBots a non-exclusive license to use the content in connection with the platform.

5.3 Brand Assets

Brands retain all rights to their trademarks and intellectual property.

5.4 Licensing

Uploading content grants MerchBots a worldwide license to use and display said content.

6. Payments

6.1 Methods

We accept major credit cards and select payment gateways.

6.2 Pricing

Pricing is subject to change based on packages and features chosen.

6.3 Refunds

All sales are final unless stated otherwise.

7. Analytics & Data

7.1 Collection

MerchBots collects data for improving user experiences and service quality.

7.2 Sentiment Analysis

User interactions may be analyzed for insights and service improvement.

7.3 Data Protection

We employ advanced security measures to safeguard user data.

7.4 User Rights

Users can access, modify, or delete their data by contacting support.

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13. Contact & Support

For any queries, feedback, or support needs, contact our team at support@merchbots.com.

Note: This is a generic template, and all sections should be thoroughly reviewed, expanded upon, and tailored to MerchBots’ specific needs and legal considerations.